Help Desk Service Assistant

Help Desk Service Assistant
£11,336 for 20 hours per week (£10.90/hour) (£21,255 FTE)
Based in Derby

Sight Support Derbyshire is looking for Help Desk Service Assistant to be part of a dedicated team supporting the delivery of high quality services to blind and partially sighted people in Derbyshire.

Part of the operational team based at our Head Office in Derby, you will provide the first point of contact for people telephoning or visiting our service. You will need to be a ‘self-starter’ and able to work on your own initiative to ensure that callers receive a friendly and efficient service.  

The role of Help Desk Service Assistant is new to the organisation and will help us to ensure that service users, families and professionals all get the support and information they need. Most of our calls come in between 9/9.30am to 3/3.30pm and so we are looking for someone who can work at key times between these hours, Monday to Thursday.

Most of the staff who first start with us do not have direct experience of working with visually impaired people, but it is not essential, as full training will be provided.

You will be based at our Head Office in Derby which is situated close to the City Centre with good public transport links and car parking is available on site.

We can offer you a challenging and rewarding environment, and a competitive package. This post is subject to a Disclosure and Barring Service check.

For an informal discussion call Nicola Pickering, Office Manager, or Claire Winfield, CEO, on 01332 292262

See below for more information about the service, a full job description and person specification, application form and equal opportunities monitoring form. Alternatively please email: to be sent these via email.

All completed application forms and equal opportunities monitoring forms should be returned to:

Closing date for applications: 12 noon Monday 27th March 2023

Interviews: Thursday 30th March 2023

Sight Support Derbyshire is committed to being an equal opportunities employer.

Find out more about our work:


Twitter: @SightSupDerbys

Download Letter to Applicants here:

Download Job Description and Person Specification here:

Download Application Form here:

Download Equal Opportunities Monitoring Form here: